At Sales Title Meter, we provide professional vehicle history data delivered as digital reports. By placing an order, you agree to the following terms:
1. Digital Product Delivery (PDF via Email)
Format
All reports are generated in PDF format.
Delivery Timeline
Once your order is successfully placed, the report is processed and sent to your registered email address within 30 to 45 minutes.
Delivery Proof
Delivery is considered complete as soon as the PDF is dispatched from our server. We maintain digital logs (timestamps and recipient headers) as proof of fulfillment for all transactions.
2. Live Chat Support
We offer Live Chat Support on our website. If you have any questions regarding your order or if you haven’t received your PDF within the 45-minute window, you can connect with our team instantly for a status update.
3. Strict No-Refund Policy
Because our products are digital files (PDFs) that are delivered and consumed instantly, all sales are final.
Irrevocable Nature
Once a report is generated and emailed, it cannot be returned. Therefore, we do not offer refunds for change of mind or accidental orders.
Incorrect Information
It is the customer’s responsibility to provide the correct VIN and email. No refunds will be issued for errors made by the customer during checkout.
4. Chargeback & Dispute Protection (Important)
We strictly monitor and contest all fraudulent chargebacks.
Dispute Resolution
By purchasing, you agree to contact our Live Chat Support or Email Support to resolve any delivery issues before filing a dispute with your bank.
Evidence Submission
In the event of a chargeback, we will provide your bank with:
- The exact PDF report sent to you
- Email delivery logs showing the report was sent within the promised 30–45 minute window
- Your IP address and acceptance of these terms
Friendly Fraud
Filing a dispute for a delivered digital report is considered a breach of our terms and will be contested with full documentation.
5. Refund Eligibility (Exceptions Only)
Refunds are issued only at our sole discretion in the following cases:
- Duplicate Charges: You were billed twice for the same VIN.
- Unfulfilled Orders: If, due to a technical error, we are unable to deliver the PDF report even after you have contacted our Live Chat Support.
6. Merchant & Billing Identity
All payments on this website are securely processed by our parent company, NEBULOX LTD.
Statement Name
When you review your credit card or bank statement, the charge will appear as NEBULOX LTD, not Sales Title Meter.
7. Contact Information
Support
Available via Live Chat on our website.